Welcome to TCGMartLondon.com. By using our website and purchasing products from our online store, you agree to the following terms and conditions. Please read them carefully before making any purchases.
1. Business Information
TCGMartLondon.com is an online trading card shop based in the UK. For any inquiries, please contact our support team via hello@tcgmartlondon.com.
2. Shipping Policy
We ship products to the UK, Europe, and the USA using Royal Mail services. The following options are available:
- UK: Royal Mail 2nd Class and Royal Mail Signed For 1st Class.
- Europe & USA: Royal Mail International Tracked.
Tracking is available for orders using Royal Mail Signed For 1st Class (UK) and Royal Mail International Tracked (Europe and USA). Delivery times may vary depending on the destination and carrier.
For international orders, customers may be responsible for any additional customs duties or taxes incurred. We are not liable for any delays due to customs processing.
3. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- Apple Pay
- Google Pay
Payments can be made in GBP, EUR, and USD. The total amount charged will be in the currency selected at checkout.
4. Order Cancellation Policy
You may cancel your order within 24 hours of placing it, provided it has not been dispatched. To request a cancellation, please contact us at hello@tcgmartlondon.com with your order details.
Exceptions:
- Orders containing sealed products cannot be cancelled once shipped or opened.
- Custom orders or limited-edition items may be exempt from cancellation. Please refer to product-specific policies where applicable.
5. Refund & Return Policy
All sales are final due to the collectible nature of trading card game (TCG) cards and sealed products. We do not accept returns or offer refunds unless the product is defective, damaged, or there was an error in the order.
For more details, please refer to our Refund & Return Policy.
6. Website Use
When using TCGMartLondon.com, you agree to:
- Not misuse the website in any way, including posting false or misleading information.
- Not attempt to harm the website or its infrastructure through malicious software, hacking, or any other harmful activity.
We reserve the right to restrict access to the website for any users who engage in prohibited activities.
7. Intellectual Property
All content on TCGMartLondon.com, including text, images, product descriptions, and logos, is the intellectual property of TCGMartLondon.com unless otherwise stated. You may not copy, distribute, or reproduce any content without our express written permission.
You may share product links or images for personal use, but any commercial use of our content is strictly prohibited without our consent.
8. User Accounts & Registration
If you create an account on TCGMartLondon.com, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to:
- Use secure passwords.
- Not share your account login details with anyone else.
We are not responsible for any losses or damages resulting from unauthorized access to your account.
For your safety, we recommend using a unique password for your TCGMartLondon.com account.
9. Limitation of Liability
While we strive to ensure that our website and services run smoothly, TCGMartLondon.com is not liable for:
- Any downtime, interruptions, or inaccuracies on the website.
- Data loss or corruption.
- Product inaccuracies or changes in product details, including price changes or out-of-stock items.
This limitation of liability does not affect your statutory rights under UK law.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. By using this website and making purchases, you agree to submit to the jurisdiction of the courts of England and Wales.
11. Dispute Resolution
If any disputes arise from these terms and conditions, we aim to resolve them amicably through communication. Should this not be possible, disputes will be handled through alternative dispute resolution (ADR) methods, such as mediation or arbitration, in accordance with UK law.
12. Privacy & Data Protection
Your use of our website is also governed by our Privacy Policy and Cookie Policy. Please review these documents to understand how we collect, use, and protect your personal data, in accordance with the General Data Protection Regulation (GDPR).
13. Contact Information
If you have any questions regarding our Terms & Conditions, please contact us at hello@tcgmartlondon.com.
Last Updated: November 18, 2024