Privacy Policy

At TCGMartLondon.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from TCGMartLondon.com. By using our website, you agree to the terms outlined in this Privacy Policy.

 

1. Information We Collect
We collect the following types of personal information from users of our website:

 

1.1 Personal Information You Provide
When you make a purchase, create an account, or contact us via email, we collect information you voluntarily provide, including:

  • Name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Payment information (such as credit card or debit card details)

 

1.2 Automatically Collected Information
When you browse our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Time zone
  • Device type
  • Cookies (please refer to our Cookie Policy for more details)

We may also collect information about how you interact with our website, including the pages you view, the products you purchase, and the time spent on specific pages.

 

2. How We Use Your Information
We use your personal information to provide you with the best possible service, including:

  • Order Fulfillment: To process and ship your orders, communicate with you regarding your purchase or inquiries, and verify and process payments.
  • Website Improvement: To analyze website usage and enhance your browsing experience.
  • Marketing & Communications: To send updates, promotional offers, and relevant information about our products and services (with your consent, where required by law).
  • Legal Compliance: To comply with legal obligations, such as financial and tax regulations, or to respond to legal requests from public authorities.

 

3. Sharing Your Information
We respect your privacy and will never sell your personal information to third parties. However, we may share your information with trusted third parties to operate our business efficiently, such as:

  • Payment processors: We share your payment information with third-party processors like credit card companies, Apple Pay, and Google Pay to facilitate payment.
  • Shipping providers: We share your shipping address with delivery services like Royal Mail to ship your orders.
  • Website hosting and analytics: We may share data with hosting platforms and analytics providers like Google Analytics to improve website performance.

 

4. Security of Your Data
We are committed to protecting your personal information using industry-standard security measures, including:

  • Encryption: All transactions on our website are secured with SSL encryption.
  • Secure payment processing: Payment details are processed by secure third-party gateways and are not stored on our servers.

However, no method of transmission over the internet is entirely secure, so we cannot guarantee absolute security. By using our website, you acknowledge that you provide your personal information at your own risk.

 

5. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Order data: Retained for a minimum of 6 years for tax and accounting purposes.
  • Inactive accounts: Personal data associated with inactive accounts will be deleted after 2 years unless further retention is required by law.

 

6. Your Rights
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request that we correct any inaccurate or incomplete data we have about you.
  • Right to Erasure (Right to be Forgotten): Request that we delete your personal data, subject to certain conditions.
  • Right to Data Portability: Request that we transfer your personal data to another data controller in a commonly used format.
  • Right to Restriction of Processing: Request that we restrict the processing of your data under certain circumstances.
  • Right to Object: Object to the processing of your data for direct marketing or other legitimate interests.

To exercise any of these rights, please contact us using the Contact Form in the About page or email hello@tcgmartlondon.com. We will respond to your request within one month, as required by law.

 

7. Cookies
We use cookies to enhance your experience on our website. For detailed information on the cookies we use and how you can manage them, please refer to our Cookie Policy.

 

8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Please check back regularly for updates.

 

10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

  • Email: hello@tcgmartlondon.com

 

Last Updated: November 4, 2024

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